Because our product is a live plant, we have to stick to a certain growing cycle to ensure that you receive the freshest product. We deliver on Wednesdays, Thursdays and Fridays. The day of the week that you place your order determines the available days that you can choose for delivery. Orders placed towards the middle or end of the week will often not be able to be delivered until the following week.
While we do our best to ensure your package arrives in pristine condition, sometimes packages do get damaged in transit. If the box arrives damaged, it does not necessarily mean that the product is damaged. Examine each plant to check that they still look fresh and are not crushed. If the plants are visibly damaged please contact us and we will provide you with a replacement.
What Shipping Provider Will Be Delivering My Package?
All of our products are shipped via UPS. You can enter the tracking number you receive in your shipping confirmation email at http://www.ups.com/WebTracking/track?loc=en_US&WT.svl=PNRO_L1.
How Do I Know That My Package Has Shipped?
You will receive an email containing your UPS tracking number within 48 hours of your chosen delivery date. If you do not receive this email within 48 hours of your chosen delivery date, please reach out to us at firstname.lastname@example.org
My Package Was Held Past My Chosen Delivery Date. Why?
Pet Grass is a live product that can perish in transit. With that in mind, we reserve the right to hold your shipment because of inclement weather or any other shipping related delays – that way we can ensure that you receive fresh, green grass every time. You will be notified via email of any shipping holds.
What If My Question Isn’t Listed?
We want to make sure you get the answers to any questions you may have. If you do not see your question listed, please contact us and we will promptly respond back.